Toyotas Innovation Management and Success Factors

Toyotas Innovation Management and Success Factors   Chapter 1: INTRODUCTION 1.1 Project Background The primary reason for choosing this research topic is my genuine interest in cars and my intention to work in the automobile industry. And there could not be a better topic than to study the most significant change at the top which is the emergence of Toyota as the global leader. Although a lot has been written about Toyota, but this dissertation will study it from a different perspective, i.e. innovation management and critical success factors. Toyota Motors Corporation (TMC) has become one of the biggest car manufacturers of the world from a humble start seventy years ago (Toyota, 2008). Toyotas has been one of the most phenomenal success stories in the ultra-competitive automobile industry and can be a great benchmark for any company. The company has posted record annual earnings for almost a decade and has become the most profitable car manufacturer on the planet. And in the market that matters the most, the USA, its unbroken sequence of record sales stretches back even further. Fifty years ago, the Big 3 US carmakers (GM, Ford, Chrysler) dominated the industry, both in the US and worldwide. Now Toyota is set to overtake GM as the worlds largest carmaker, ending 70 years of dominance (BBC, 2007). Toyotas success is even more remarkable given the problems elsewhere in the industry (see Appendix 1). GM and Ford are cutting thousands of jobs and closing plants, while Toyota is building one new plant each year. Ford in parti cular has found the going tough and a $12.7 billion deficit in 2006 coupled with significant losses among its subsidiaries signals the most miserable year of the companys existence. As GM and Ford have racked up huge losses in the past few years, their financial ratings have shrunk. Toyota is now worth 10 times as much as GM on the stock market. So how has Toyota managed to buck the trend so dramatically? (Strategic Direction, 2007) Toyotas success with U.S. customers begins with the appeal of its cars and trucks, which are prized for their quality and durability, ease of operation, and thoughtful features such as controls that are intuitive to operate. Since demand is high and inventories typically low, Toyota, unlike Detroit, sells cars with skimpy marketing incentives, which protects its margins and boosts resale prices (Taylor, 2003). Moreover, Toyota does its homework thoroughly. For instance, the company closely monitors economic and demographic developments and regularly sends its researchers out in the field to interview those who matter most people who buy the cars. Keeping its ear to the ground ensures that the automaker remains best positioned to anticipate evolving customer preferences and future trends. Others carry out similar functions, so what makes Toyota different? How can a Japanese company be best at knowing what does the American car buyer want? This dissertation attempts to find out these factors from a different perspective; innovation. The competitive advantage that many Japanese firms had gained in their respective industries came not from advantages in â€Å"hard† technology †¦ but from the way they manned the same technology †¦ Toyota attained holistic integration of technology with people, organization, product and strategy †¦ the difference lay in their socio-technical system (Liker and Meier, 2006). 1.2 Aims and objectives of research The aim of this dissertation is to establish the factors leading to Toyotas success over GM in the US automobile market. In order to achieve this aim, the following objectives have been set:- To review critically the body of literature of innovation theory in explaining Toyotas success. To identify the changing critical success factors where Toyota gained the advantage. To study other factors and theories (like national competitive advantage) which led to Toyotas success. In order to achieve these aims and objectives, literature review is carried out in the next chapter which critically evaluates the theory surrounding this topic and then refined research questions are developed which will be answered by collecting secondary data. 1.3 Structure of dissertation This dissertation has been divided into five chapters. They are organised as follows: The first chapter describes the background of this research, a brief introduction about Toyota and this dissertations structure. It also mentions the aims and objectives of this dissertation which are broad but get refined at the end of chapter two. The second chapter critically evaluates the literature studied for this dissertation including innovation theory, critical success factors and other factors. It forms five propositions at the end of that chapter which are more refined research questions. Chapter three describes the methodology and discusses how the research is conducted to achieve the objectives set earlier. This chapter reviews the various factors of research design like research philosophy, paradigm, strategy and approach. It evaluates the options available and justifies the options chosen by the author. After methodology, research findings and discussion are presented in chapter four. Here secondary data is presented and used to test the propositions formed at the end of chapter two. Chapter five finishes this dissertation with conclusions and recommendations. And finally, the author shares his learning experience in the reflections section. Chapter 2: Literature Review This part of the dissertation will start with reviewing critically the body of literature in innovation theory and changing critical success factors in context to the automobile industry in general, and Toyota and GM in particular, to help explain the formers success over latter in US market. Besides these two theories; some other theories like national competitive advantage, lean etc are discussed in the third section. This chapter will end in forming research propositions based on the theories reviewed. Although this chapter is primarily designed to review general theory concerning automobile industry, the author has cited particular examples about Toyota and GM in some places as seen relevant to stress the point. 2.1 Innovation Innovation is defined in Oxford dictionary as ‘†¦ something established by introducing new methods, ideas, or products. In todays competitive world, innovation essentially can provide companies new ways to beat the competition. â€Å"Innovation process involves the exploration and exploitation of opportunities for new or improved products, processes or services, based either on an advance in technical practise, or a change in market demand, or a combination of the two. Innovation is therefore essentially a matching process† (Fagerberg et al, 2006). ‘†¦ not to innovate is to die wrote Christopher Freeman (1982) in his famous study of the economics of innovation. Certainly companies that have established themselves as technical and market leaders have shown an ability to develop successful new products. Innovation is defined by Myers and Marquis (1969; cited by Trott 2005) as not a single action but a total process of interrelated sub processes. It is not just the conception of a new idea, nor the invention of a new device, nor the development of a new market. The process is a combination of all these things acting in an integrated fashion. A new idea is normally the starting point for innovation. It is neither innovation nor invention; it is merely a concept or thought. The process of converting these ideas into a new product or service is invention. To convert that to a successful profit generating offering in a market is exploitation. And this complete process is innovation. Innovation has long been argued the engine of growth. Schumpeter (1934, 1939 and 1942; cited by Trott 2005) was among the first economist to emphasise the importance of new products as stimuli to economic growth. He argued that the competition posed by new products was far more important than marginal changes in the prices of existing products. For example, a car manufacturer can achieve far more growth by introducing new, efficient cars or new features than just slicing down prices. Fane et al. (2003) studied the Schumpeters view in detail. Schumpeter employed innovation to explain Kondratievs â€Å"long waves† in business cycle theory, those of 54 to 60 years duration, and the nature of the economic growth processes. The Kondratiev/Schumpeterian view gained increased popularity at the end of the 20th century. Innovation, for Schumpeter, was not the same thing as invention innovations may be copied and may not be protected by â€Å"intellectual property rights†, or IPRs, (with the exception, perhaps, of trade secrets) while inventions are protected for a specified period of time by IPRs such as patents and copyrights. Innovations for Schumpeter reflect: the introduction of â€Å"new methods of production† or a change in current production functions; the creation of â€Å"new forms of organisation†; the discovery of â€Å"new sources of supply†; or the opening of â€Å"new trade routes and markets†. Further, he identifie d the source of innovation as the consequences of the actions within a capitalist system of the entrepreneur seeking competitive advantage in the quest for profit. Another theory argues that sustained economic growth arises from competition among firms. Firms try to increase their profits by devoting resources to creating new products and developing new ways of making existing products. There have been many economists supporting the argument that innovations could be associated with waves of economic growth as mentioned earlier. Albernathy and Utterback (1978) contended that at the birth of any industrial sector there is radical product innovation which is then followed by radical innovation in production process, followed, in turn, by wide-spread incremental innovation. Some firms develop a reputation for innovation and it helps propagate a virtuous circle that reinforces a companys abilities. Trott (2005) views this concept as a specific example of Porters (1985) notion of competitive advantage. Porter argued that those companies who are able to achieve competitive advantage that is, above-average performance in an industry sector are able to reinvest this additional profit into the activities that created the advantage in the first place, thus creating a virtuous circle of improvement, or competitive advantage. The success or failure of a firm depends on a strategic competitive advantage. Competitive advantage can be achieved by delivering the product at lower cost or by offering unique benefits to the buyer. It can take many years for a company to build a reputation for being innovative, but once it has done so, it attracts further creative people leading to further leaps in innovation. But the company also has to provide the right atmosphere f or that by encouraging creativity and willingness to accept new ideas like Toyota does. Marketing also plays a very important role in the innovation process as it helps in finding out what customers want. This is crucial as success in the future will lie in the ability to acquire and utilize knowledge and apply this to the development of new products which meets and exceed the target customers expectations. But recent studies by Hamel Prahalad (1994) and Christensen (2003) suggest that listening to your customer may actually stifle technological innovation and be detrimental to long term business success. While sustaining or incremental innovation may appeal to existing customers as they provide improvements to established products; disruptive innovations tend to create new markets which eventually capture the existing markets. For example, the launches of video CDs have made the VHS cassettes obsolete. 2.1.1 Models of innovation There are two schools of thought over what drives innovation; market-based view and resource-based view. The market-based view argues that market conditions provide the context which facilitate or constrain the extent of innovation activity. This of course depends on the firms ability to recognise opportunities in the market place. The resource based view of innovation considers that a market-driven orientation does not provide a secure foundation for formulating innovation strategies for markets which are dynamic and volatile; rather a firms own resources provide a much more stable context in which to develop its innovation activity and shape its markets in accordance to its own views (Wernerfelt, 1995). 2.1.2 Types of Innovation Innovation can be divided into following types (adapted from Trott, 2005): Product Innovation: The development of a new product. E.g. A new car model. Process innovation: The development of a new manufacturing process. E.g. lean manufacturing, flexible platform sharing. Organizational innovation: A new venture division; a new communication system; introduction of new procedures. Management innovation: TQM systems; Business Process Re-engineering (BPR) which are explained in details later. Production innovation: Quality circles; Just In Time (JIT) Environmental Innovation: These are the authors views (see section 2.1.6). Among the various types of innovations mentioned, the author will discuss some crucial management and environmental innovations which will help in tracing down the factors behind Toyotas success. 2.1.3 Management Innovation 1: Total Quality Management (TQM) TQM can be defined as: An effective system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organization so to enable production and service at the most economical levels which allows for full customer satisfaction (Feigenbaum, 1986). An effective TQM approach demands all the employees in an organization to be involved. It regards quality as the responsibility of everyone and not limited to a manager or a particular department. Quality and employee improvements are therefore inextricably linked and should be part of a continuous cycle. TQM is an ongoing process of continuous improvements and incremental innovations. The impact of small, relatively easy to achieve improvements can be very positive. Much of the improvement in the reliability of cars over the past twenty years has been attributed to a very large number of improvements initiated by thousands of employees in all the manufacturing companies involved (Trott, 2005). Toyotas commitment to quality can be appreciated by this example. If there is even a small defect like a seatbelt not fitted properly, the workers can pull a cord and stop the production line until the problem is resolved. Workers at the Toyota plant in Georgetown, Kentucky, pull the cord 2,000 times a week and their care is what makes Toyota one of the most reliable, and most desired, brands in the US. In contrast, workers at Fords brand-new truck plant in Dearborn, Michigan, pull the cord only twice a week indicating the legacy of generations of mistrust between shop-floor workers and managers (Schifferes, 2007). Toyotas relentless cost engineering creates efficiencies that Detroit can chase but not match. Its philosophy of continuous improvementrethinking the thousands of steps that go into building each modelallows Toyota to constantly trim material costs and production time. For example, the company lowered the base price of its 1997 Camry by 4%, after taking steps that included streamlining the front-bumper assembly from 20 parts to 13 and reducing the number of steel body fasteners from 53 to 15. Such improvements enable Toyota to assemble a car in 21 hours, vs. 25 for Ford, 27 for Chrysler and 29 for GM (Greenwald et al., 1996). (See also appendix 4) However, in pursuit of continuous improvement, there could be some stages where a radical change may involve complete withdrawal of a procedure leading to potential job losses for the employees. So the employees would be reluctant to pursue that idea. The very feeling of process ownership by the employees may obstruct radical change, i.e. TQM may not support major innovation (Giaver, 1998). 2.1.4 Management Innovation 2: Quality Function Deployment (QFD) QFD is another important management innovation. Making design decisions concurrently rather than sequentially requires superior coordination among the parties involved marketing, engineering, operations and most importantly, the customer. Quality function deployment is a structured approach to this problem that relates the voice of the customer to every stage of the design and delivering process. It promotes better understanding of customer demands and design interactions. For a company to achieve its own quality goals it must include and consider the quality programmes of its suppliers and customers. Identifying the causes of uncertainty, determining how this affects other activities in the supply chain and formulating ways of reducing or eliminating the uncertainty is essential to the management of all the processes involved. Here is an example to illustrate this. McDonalds built a restaurant in Moscow. To achieve its required and expected level of quality and service, the company set up an entire supply chain for growing, processing and distributing the food. McDonalds made sure that all parties along the whole chain understood its expectations of performance and closely monitored performance (Upton, 1998). The QFD approach requires trust between all parties. As in the modern world, the competition between organizations effectively becomes competition between supply chains. Only by innovating within the organizations supply chain, in terms of product and service, will the organization survive. 2.1.5 Management Innovation 3: Business Process Re-engineering (BPR) This is a completely opposite approach to that of incremental innovation preached in TQM. Slack et al. (2004) defines BPR as ‘The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. This approach is quite similar to that of Peters (1997) who suggests total destruction of company systems, hierarchy and procedures and replacing them with a multitude of single-person business units working as professionals. He argues that small modest improvement enshrined in TQM detracts effort from the real need to reinvent the business, i.e. ‘Incrementalism is an enemy of innovation. He argues that a radical approach is the only way organizations can be sufficiently innovative to survive in the twenty-first century. But BPR is criticised as one of the major downsizing tools common in 1980s and 1990s. The combination of radical downsizing and redesign can mean the loss of core experience from the operation. If taken too far (e.g. if the short term improvement was achieved at the expense of support for RD expenditure) the resulting organization could become hollow and die. Also, the core business has to be sound otherwise BPR is akin to ‘flogging a dead horse (Trott, 2005). So, an organization has to take care that their core knowledge is passed on and they do not suffer due to BPR. 2.1.6 Environmental Innovation The author has found a gap in literature in the form of environment innovation. It is not limited to any product or process innovation, but it is the holistic process companies have to follow to keep pace with the changing environment (also see section 2.2.1). Companies round the world are making more fuel efficient cars and alternative fuels to reduce the burden on fossil fuels. GM has realized this a little late and now their full attention is towards environmental innovation. This is because fancy designs and add-ons are not sufficient to compete in the environment-conscious market. Auto makers are under pressure to produce more efficient cars that use less fuel and thus pollute less, in part because petrol prices have soared in recent years in the US, but also because they will soon be required to do so by law. In December 2007, US President George W Bush signed an energy bill that will force the industry to cut average emissions from all vehicles. By 2020, the average must have been slashed by 40% to 35 miles per gallon, and the industry is convinced they will be able to deliver though it will not come cheaply (Madslien, 2008). Today, a fuel called biodiesel, which is derived from vegetable oil, is used throughout Europe. While it has been used in the United States in fleet vehicles for decades, only recently has it become more widely available to the general public. With the worlds oil supply declining and the increasing effect of greenhouse gases on global warming, the push for alternative-fuel vehicles will only continue to grow. In addition to increased production of the types of vehicles discussed here, the next step in alternative-fuel vehicles is fuel cells. A fuel cell vehicle is essentially a hybrid vehicle that is powered by an electric motor, which gets its power from a fuel cell stack rather than an internal combustion engine. There are only a handful of fuel cell vehicles in use today because the technology is still being developed. In addition, there are relatively few fueling stations with hydrogen, the fuel used to power the fuel cell stack. The U.S. Department of Energy, the agency that oversees a federally funded program to pursue fuel cell development, will decide by 2015 whether fuel cell technology is viable. Even if the decision is made to move forward, hybrid vehicles and gasoline-powered vehicles—as well as those powered by diesel and ethanol—will most likely remain in use for many years (JDPower, 2008). 2.2 Critical Success Factors Critical success factors are those product features that are particularly valued by a group of customers and, therefore, where the organization must excel to outperform competition (Johnson et al., 2006). A firm needs to have the threshold capabilities and core competencies to meet the critical success factors. Threshold capabilities are the bare minimum required for an organization to be able to compete in a market without which, an organization cannot survive. The threshold levels rise over time as critical success factors change and as new competitors enter the market. So a company has to keep on reviewing and improving its threshold capabilities just to stay in the market. But this is not sufficient to create competitive advantage. That can only be achieved by unique resources and core competencies which the competitors cannot imitate. Whereas unique resources are those resources that critically underpin competitive advantage and core competencies are the activities and processes through which resources are deployed to achieve competitive advantage. So, even if a company has unique resources, without having the requisite core competencies, it cannot achieve competitive advantage. Lynch (2003) refers to CSFs as KFS or Key Factors for Success. Lynch states that KFS are those resources, skills and attributes of the organisations in the industry that are essential to deliver success in the market place. There are endless issues that can be explored by an organization, but due to limited time and resources, it is better to narrow them down to KFSs and focus the resources on the most important matters. KFS are common to all organizations in an industry but they do vary from industry to industry. They are dependent on customers expectations, quality of competition and corporations own resources and skills. The author agrees with Lynchs view of the need to concentrate the organizations resources to KSFs. But the author also feels that they are not easy to pin-point and measure. Moreover, an organization should also create new CSFs through innovation and invention. For example, the creation of digital cameras completely changed the CSFs in that industry. Another point of view is provided by Sousa et al. (1989), who call it shared experience view. The shared experiences school maintains that the area of business strategies is amenable to research aimed at finding nomological statements. It is believed to be possible to find out how different strategy types are linked to business success under various conditions. This school can be called the shared experience school, because it builds on the expectation that, if experience on business strategies is shared, it becomes possible to build up general, empirically based theoretical knowledge, which then can guide the selection of business strategy. For this school, business success is governed by causal relationships, which exist as an objective truth, and which gradually can be uncovered by research. 2.2.1 Strategic Drift and Scenario Planning. Johnson et al. (2006) describes strategic drift as the stage where strategies progressively fail to address the strategic position of the organisation and performance deteriorates (see figure 2 below). For example, GM find themselves far behind in the environment innovation sector. Therefore, the organization needs to understand and address the contemporary issues that are challenging them. The figure shows environmental change and strategic change. An organization has to keep pace with the changing environment via incremental changes and when required, transformational changes. If it fails to do so, the organization is at the risk of completely failing. Johnson et al. (2006) provides a possible solution to prevent these risks through scenario planning. Scenarios are detailed and plausible views of how the business environment of an organization might develop in the future based on groupings of key environmental influences and drivers of change about which there is a high level of uncertainty. While it is not possible to correctly predict the future, but it is valuable to have different views of possible futures. Managers should form multiple, equally plausible futures and develop contingency plans for each scenario. They have to do so by limiting the number of assumptions and uncertainties to minimum by focussing on factors that are uncertain but can have a high impact. Such scenario planning will no doubt consume some resources currently, but it can prevent huge losses in the future by limiting the number of shocks and surprises and help create a pro-active organization which moves with the changing environment. 2.3 Other Factors 2.3.1 National competitive advantage: Porters Diamond It is argued that some nations provide better environment to foster innovation than others. Porter (1990) devised a diamond to explain the four main factors helping a country build and maintain competitive advantage These are: Porters Single diamond framework 1. Factor conditions: These include the human resources; physical resources such as land, water mineral deposits, infrastructure etc; nations stock of knowledge resources such as scientific, technical and market knowledge which can affect the quantity and quality of goods and services and finally, the cost of capital and availability. Although Japan was low on natural resources, they more than made that up with their excellent human resources. Morita (1992; cited by Trott 2005) argues that ‘you will notice that almost every major manufacturer in Japan is run by an engineer or technologist. However in the UK, some manufacturing companies are run by CEOs who do not understand the technology that goes into their own products. Indeed, many UK corporations are headed by chartered accountants whose major concern is statistics and figures of past performance. How can an accountant reach out and grab the future if he or she is always looking at last quarters results? Therefore, it is i mportant for an innovative firm to have the right leadership at the top who can guide the firm into the future. 2. Demand conditions: These include the composition of demand in the home market, size and growth rate of home demand, ways through which domestic demand is internationalized and pulls a nations products and services abroad. The demand for cars in Japan was low, so Toyota ventured into US shores to feed their ever-growing ambitions. 3. Related and supporting industries: These include the presence of internationally competitive supplier industries which can create advantage through speed and efficiency. Also related industries which are internationally competitive can create value when competing or by complementary products. Toyota was competing in Japan with the likes of Honda and Nissan who themselves, were very effective in their production methods. Moreover, Toyotas JIT was successful due to efficiency of their suppliers and their ability to keep up to Toyotas high standards. 4. Firm strategy, structure and rivalry: This includes the way in which firms are managed and choose to compete; companys goals and their employees motivation and the amount of domestic rivalry and the creation of value in the respective industry. Apart from the above four main factors, two other variable play an important role. 1. The role of chance: Some unexpected, odd events can sometimes nullify the advantage of competitors and change the entire competitive position of a market. These could be new inventions, political decisions, wars, drastic changes in economy, oil price surges and major technological breakthroughs. Toyotas innovations like JIT, lean manufacturing, TPS and hybrids were all responsible for its meteoric rise among soaring oil prices and environmental concerns in the USA. 2. The role of government: Government can influence all four of the major determinants through actions like subsidies, policies, regulation of market, product regulations, tax laws and antitrust regulations. While some countries like Japan, provided extensive support and subsidies to promote industrial innovation, others such as United States, have aimed to create positive effects in the economy by letting the market achieve the most efficient allocation of resources with minimal possible intervention. The so-called Chicago school paradigm for promoting competitiveness and innovation, which created a belief in the free market to maximise innovation and productivity has, for more than two decades, been the dominant perspective in the United States (Rosenthal, 1993). Critique of Porters Diamond Although Porter diamond provides us a useful tool to study national factors in competitive advantage, it has some shortcomings according to Rugman et al. (2003). First, it was constructed on the basis of aggregated data on export shares for ten countries: Denmark, Italy, Japan, Singapore, South Korea, Sweden, Switzerland, UK, USA and West Germany. And it took only case studies from four industries. Therefore, it cannot be applied in every case without modification. Second, it fails to accept the notion that sometimes governments action can end up protecting a domestic industry excessively and in turn, make it less competitive internationally. Third, it considers chance as an important factor but it fails to acknowledge that it very hard to predict any such events and therefore not possible to include in an organizations strategy. Although a solution to this problem is scenario planning. (See page 14) 2.3.2 Lean and Multiple-project approach Michael Porter, could encapsulate the lean manufacturing strategy as being one which comprised (amongst other things) â€Å"a wide line of models offering multiple features†, based on â€Å"standard products† with a â€Å"wide range of options† (Porter et al., 2000).

Expository Essay Topic

Associate Program Material Characteristics of the Expository Essay What Is an Essay? An essay is an important part of your college experience because it requires critical thinking as well as organization and research. Essay is a broad term. Sometimes an essay is just a page long; sometimes, essays are five pages or longer. Essays, however, focus on a single subject and idea. They also have different purposes: to persuade, explain, or entertain. Consider the following essay titles: â€Å"Why You Should Never Vote for a Democrat† †¢ â€Å"My Friend Harry Reasoner† †¢ â€Å"Cell Phones: Getting the Most for the Least† †¢ â€Å"Gay Marriage Does Not Hurt Traditional Marriage† †¢ â€Å"How to Write an Essay† How would you categorize the essays above based on the titles? Is â€Å"Why You Should Never Vote for a Democrat† a persuasive essay or an entertaining one? Does â€Å"How to Write an Essay† explain or persuade? Even within a classification, writers use different types of development and have multiple purposes for their essays.Essay Classifications Writers classify essays in different ways. The following table includes common types of essays as well as examples: |Type of Essay |Definition |Example | | | | | |Expository Uses evidence, examples, or facts to explain a |â€Å"How to Stop Smoking† | | |concept or to inform about a topic with a thesis| | | |as its base; the information must be presented | | | |fairly and in a nonbiased manner | | |Persuasive or Argumentative |Uses evidence, examples, or facts to persuade |â€Å"High Schools Should Offer More Technical | | |your reader to accept your point of view on a |Courses† | | |subject | | |Cause and Effect |Explains why something happened and what its |â€Å"The Connection Between Trans Fats and Obesity†| | |consequences were (or will be) | | |Comparison-Contrast |Shows the similarities and differences between |â₠¬Å"Dogs and Cats Are More Alike Than Different† | | |ideas, people, objects, places, and so forth | | |Character Study |Focuses on a specific person of interest |â€Å"The Life of Richard M.Nixon† | |Literary Analysis |Analyzes one or more parts of a literary piece |â€Å"Horse Symbolism in James Joyce’s Ulysses† | | |or writing | | |Division |Takes a subject and separates its elements into |â€Å"How Parts of a Television are Connected† | | |smaller pieces to examine the relationships | | | |between or among the elements | | |Classification |Separates a large group into smaller groups |â€Å"The Wonder of Bears† | | based on the specific characteristics of the | | | |items | | |Narrative |Retells a story or event |â€Å"My Summer Vacation Disaster† | |Descriptive |Uses sensory details to show exactly how |â€Å"The Red Rock Country of Sedona, Arizona† | | |something feels, looks, smells, and so forth | | |Definition |Defi nes or specifies a word or subject |â€Å"The Beauty of Greed† | |Process |Shows how to complete a process, usually in |â€Å"Steps to Making the Perfect Pumpkin Pie† | | |steps | | Focusing on the Expository Essay Expository essays are common college assignments because they build on both critical thinking and research.Therefore, this course focuses on the expository essay—the foundation for all other types of academic writing, including research paper writing. Originally, the purpose of an expository (explanatory) essay was to explain (â€Å"How to Win at Five-Card Draw†, for example). Now, it is a more general term. Characteristics of the expository essay include: †¢ A defined and narrowed thesis in the introduction †¢ Evidence, examples, statistics, or facts in each paragraph in the body of the paper to support the thesis †¢ Information presented fairly and in a nonbiased manner, showing both sides of the topic †¢ The use of third -person rather than I or me Point of View In the world of journalism, the news is reported as objectively as possible.If television news broadcasters, for example, reported, â€Å"I think so and so,† and â€Å"I saw this-and-so,† perhaps their opinion would not be substantial enough to prove their point to the viewing audience. Somehow, using the third person seems to make the reporting seem much more objective. The same is true for essay writing. One of the main reasons academic writing requires the use of third-person point of view is to minimize the opinions of the writer. When you write in third person, you can be more objective. When you cite other sources, you also borrow from their respectability in the field and their expertise. It is almost as though you are an academic reporter. Consider the following example of how first-person opinions may be converted into an acceptable third-person topic: First Person |Third Person | |In my opinion, standardized testing negatively affects the |Standardized testing negatively affects the curriculum being | |curriculum being taught in schools and how teachers teach their |taught in schools as well as the instructional methodology that | |students. |teachers use. | | | | |In this essay, I will examine how standardized testing affects | | |the curriculum being taught in schools and how teachers teach | | |their students. | |Thesis Plus Support in the Expository Essay Most expository essays build on a similar structural pattern: 1. Introduction (including the thesis statement) 2. Supporting body paragraphs 3. Conclusion The thesis statement conveys the main idea of your essay. Use the following formula to craft your thesis statement: Limited Topic + Controlling Idea, Point, Attitude, or Slant = Thesis. The thesis is part of the introduction of your essay, usually positioned at or near the end of the introduction. The introduction also includes any pertinent background information, definition of un familiar terms, or other information your audience must know in order to understand your position.An introduction must grab the attention of your readers and make them want to continue reading. Your thesis must be supported by facts, examples, reasons, and other objective research in the body of your essay. The essay ends with a conclusion that neatly wraps up your essay. Use the Thesis Plus Support approach to write expository essays and other types of academic papers, including the research paper. Four Ways to Develop Expository Essays There are four basic ways to develop expository essays: 1. Topic: An expository essay developed by topic systematically organizes information about a topic (someone or something) in the most logical fashion, for example, from the least important to the most important characteristics of a mammal. 2.Time order: An expository essay developed by time order involves the sequential or chronological organization of information from one time period to anoth er. This type of expository development arranges information according to date or specific time, for instance, from the earliest to the most recent or vice versa. An essay about armed conflict in the Middle East might use this type of organization. 3. Space order: An expository essay developed by space order involves the spatial organization of ideas. This arrangement refers to information that deals with the location of people, places, or things; for example, the nearest planet to the farthest away from Earth. 4. Informative process: An expository essay developed by informative process may best be described as a how to essay, or demonstration.This essay involves a step-by-step process, with steps arranged in their natural order, for example, â€Å"How to Write an Expository Essay†. Because classifications cannot always be strictly defined, it is also possible for writers to combine development types within one expository essay. Wrap-Up This course presents the basics of effe ctive essay writing. Learning to write effective expository essays prepares you to write longer, more complex research papers in other University of Phoenix courses. Learning to write well also improves your critical-thinking and organizational skills, laying the groundwork for success not only in college, but also in your current or future career.

Buying Writing Essays

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The Lgbt Community - 1083 Words

With the current social revolution flipping the closed mindsets of both adults and today’s youth, we have become overly comfortable with pastly outrageous ideas. For instance, many new policies have been made protecting the newly accepted LGBT community. These are people who have every right to be who they are. People are now able to openly express themselves, but at what cost? When this escalades to extreme measures, where do we know where to stop? How will we know where the morale in these new social ideas run out? An idol to the LGBT community, newly renamed Caitlyn Jenner has revolutionized the way many people view transgender people. But with this new viewpoint in support of her, many people are trending this life changing decision. In some cases, this could even be considered a fad. The question stands: When should a person be able to make this decision to change their gender?. In response, no person should be able to make a decision as possibly detrimental as a sex-chan ge has in the past proven to be, without the mind of at least 18 years old. In opposition, many believe that with the parent of a transgender child should have the right to give the â€Å"yes† the doctor needs to perform a sex change. This can help a minor develop the same identity as a regular teenager might have the opportunity to during the time period before 18. In such a critical time of development, having lesser of an understanding of who you will be after a sex-change can hurt social aspects of aShow MoreRelatedLgbt Community And The Community1240 Words   |  5 Pagestopic of the paper will be discussing about the LGBT community or, also known as the GLBT community, which is defined as a group of lesbians, gays, bisexuals, and transgenders. The LGBT community organizes a lot of support and movement for civil rights all around the world, for example, parades. The paper in mind for this integrative project will be discussing about how North Americans became more approachable to be acceptant towards the LGBT community mainly concentrating in Canada and the UnitedRead MoreThe Community Of The Lgbt Community Essay1356 Words   |  6 Pagessaid that I still liked guys† (Boso). Although his family became more supportive as he became older, he still had to deal with the backlash from his family while most of his friends were supportive. This is the case for many individuals in the LGBT community who are afraid of coming out to their family. Coming out to your family and friends can be and is a crucial point in someone’s life. The process of coming out and how this affects personal relationships, the break in communication between themRead MoreLgbt Diversity : The Lgbt Community1932 Words   |  8 PagesIn the Introduction to LGBT+ Studies class we discussed many themes of the history of the LGBT+ community, these themes include; oppression, fighting for our visibility and having it delayed, and a sort of power within the community. The LGBT+ community has gone through an immense amount of oppression, having to fight its way into the light and having it be pushed aside multiple times. In a historical context when the LGBT+ community started to show itself so to speak was around the 1920’s thereRead MoreLgbt Diversity And The Lgbt Community1274 Words   |  6 Pagesrights of the LGBT community are very prominent and is a major topic of discussion within politics. LGBT which stands for (Lesbians, Gays, Bisexual, and Trans) encompasses all of those who fall under those categories and those who support the community as well. With the legalization of gay marriage in all 50 states by the U.S Supreme Court the LGBT community is making milestones when it comes to having the same rights as heterosexual couples. With its growing presence in the community it is essentialRead MoreLgbt Orientation And The Lgbt Co mmunity1597 Words   |  7 Pagesis it that the LGBT community wants? The answer is simple. LGBT want the same chance as everyone else to pursue health and happiness, earn a living, be safe in their communities, serve their country, and take care of the ones they love. The main issue concerning LGBT people is â€Å"coming out†, which is the process of understanding, accepting, and valuing one’s sexual orientation/identity. Coming out includes both exploring one’s identity and sharing that identity with others. LGBT individuals haveRead MoreLgbt Employment : Lgbt Community2223 Words   |  9 PagesNichole Raffle Supplemental Paper April 25th 2016 LGBT Employment Rights in the Workplace Introduction Throughout history there have been numerous legal cases and issues relating to the LGBT community involving workplace equality. One topic that has recently been a popular issue would be the employment rights for LGBT individuals. Equal treatment in the workplace and not being discriminated against for your sexual identity or sexual orientation is extremely important in today’s society. DuringRead MoreLgbt Community : The Transgender Community930 Words   |  4 Pages LGBT COMMUNITY: Excuse me, what are you doing here in the women s restroom? You are not supposed to be in here; there are no men urinals here!! Yelled the raggedy old lady with a crazy hairstyle, across the bathroom stall, as I was entering the women restroom in the target. Miss Roa face turned tomato red and said â€Å"Excuse me; I am a young lady who deserves fairness, righteousness, and equality. In this country, everyone should have the same equal rights no matter what!! So if you can excuseRead MoreLGBT Community and Discrimination.1291 Words   |  6 PagesWhen one hears the words â€Å"LGBT† and â€Å"Homosexuality† it often conjures up a mental picture of people fighting for their rights, which were unjustly taken away or even the social emergence of gay culture in the world in the1980s and the discovery of AIDS. However, many people do not know that the history of LGBT people stretches as far back in humanity’s history, and continues in this day and age. Nevertheless, the LGBT community today faces much discrimination and adversity. Many think the problemRead MoreLgbt Rights Movement And The Lgbt Community1288 Words   |  6 PagesA social situation that took place in the 20th century was the Gay Rights Movement, also known as the LGBT social movement. I prefer not to call this social event a problem, for the reason that after researching this topic, I found that it was a great achievement for the LGBT community. LGBT stands for lesbians, gay, bisexual, and transgender. The purpose of the Gay Rights Movement was to organize efforts to end the criminalization of homosexuality and protect the civil rights of homosexuals. TheRead MoreThe Rights Of The Lgbt Community Essay1622 Words   |  7 Pages Jurisdiction of power between the Federal government’s power and state’s rights is a continuous struggle throughout our nation’s history. A current case which affects the LGBT community wherein states have enacted discriminatory law s that infringe upon the rights of the LGBT community. In North Carolina the House Bill 2 has been a major cause of controversy amongst many residents of North Carolina as well as the United States as a whole. From the constitutional standpoint, North Carolina has overstepped

Change of Audience †Letter to Peer Free Essays

Three skills an Administrative Medical Assistant needs to possess are planning, strategy and effective communication. Planning is a criterion that is required in the job description of a medical assistant. Medical Assistants should be able to plan appointments for the specified times needed for the availability a patient needs. We will write a custom essay sample on Change of Audience – Letter to Peer or any similar topic only for you Order Now Medical assistants should also be able to plan well for ordering medical supplies, if a medical assistant does not have planning or organizational skills the company he or she is working for will be out supplies and cannot care for the patients or use the materials needed to complete everyday tasks. Strategy is a skill that medical assistants need to possess in everyday job experiences. Strategy is something that every person uses on a day to day basis. A good medical assistant should be able to strategize to achieve any goal he or she desires. Working in the medical field there are chaotic days that a person needs to be able to make quick and accurate decisions within an instant. Medical assistants need to be able to strategize each course of action he or she needs to decides and it needs to be accurate and effective because the company is in stake of each strategic decision. Communication is a skills that every person possess however to be a good medical assistant effective communication is important. Medical assistants use communication at the office answering phones, planning patient’s appointments, and greeting patients with professional hospitability. The medical assistant is the first person a patient see’s when entering the office everyday therefore a medical assistant needs to possess the abilities to understand, listen and control the behavior of other individuals and groups. Medical assistants should be understanding of patient’s complaints and should have the ability to be a good listener and give professional feedback to the patients. Patients sometimes need someone other than family members and friends to listen and understand their problems and situations and as a professional healthcare employee medical assistants need to possess these skills. How to cite Change of Audience – Letter to Peer, Papers

The Convicts of Great Expectations Jack Maggs free essay sample

A comparison of Charles Dickens character, Able Magwitch, and Peter Careys character, Jack Maggs. This essay compares Charles Dickens? ?Great Expectations? with Peter Carey?s ?Jack Maggs.? The author examines how the portrayal of the convict characters Abel Magwitch and Jack Maggs are compared and contrasted, revealing astonishing similarities between the two characters, despite the different backgrounds of their authors. From the Paper: Peter Carey?s novel, Jack Maggs, and Charles Dicken?s Great Expectations whilst built on the same story line, were written by two authors from different countries and different times. It would therefore not be amiss for a reader to assume that their respective portrayals of a convict, who earns his wealth in New South Wales and sponsors a London street urchin to gentlemanly status, would differ markedly. This assumption, however, is quickly contradicted upon comparison of the two texts. Both Dickens and Carey, despite their different backgrounds, portray their respective convict characters, Able Magwitch and Jack Maggs, with great empathy. We will write a custom essay sample on The Convicts of Great Expectations Jack Maggs or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page